Monday, May 14, 2012

The Cheesecake Factory ~ A Review

 The Cheesecake Factory, Murray, Utah.

For our 10th anniversary, hubby and I choose to dine together (childless!) at our local cheesecake factory.
Now I have some feed back and of course photos to share.
The first photo is my hubby's course.

It was fantastic.
Normally I don't really rave on food places ~ especially ones priced so above other normal dining.

However, besides having amazing food the cheesecake factory does a few other things RIGHT!
Lighting, music levels, plate sizes and color schematics are done well.
The color and presentation of the food, the quality of every piece that came out of the kitchen.

But what really throws them over the top?
The service.
Not kidding.
They have one person dedicated to an area.
I mean DEDICATED. He/she does not leave that area, not to turn in order slips, get food, extra plates, bread nothing.
Each server has a computer and 2-4 wait staff that support him in the running, fetching, cleaning, greeting, drink filling... well you get the idea.
This way you never have a hard time getting service.
You are never forgotten.
You never have to flag someone else down.
They are the best of the best of the best that the restaurant has to offer.
They are the "career" servers. The ones that made it up the chain, training and were promoted to the spot.

This is what really puts Cheesecake Factory over and above so many of the other restaurants.
Yes the food is amazing, yes the ambiance is great, but if you have a bad wait staff it won't matter.
One bad customer service experience leaves many people bitter toward a place.
This company should have 5 stars on service alone.
They really do know how to treat a customer right!

I highly recommend this restaurant, in any city, in any state - anywhere because its clear how much the corporation values excellence!

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